Refund policy

Returns

Customer satisfaction is very important to us. This is why we have a 20-day return policy, which means you have 20 days after receiving your item to request a return. Original shipping fees will not be refunded. 

Eligibility requirements:

• Item must be unopened and in new condition.
• Must initiate the return within 20 days of receiving the order.
• Provide receipt or proof of purchase.
• Refills, sale items, and gift cards are not eligible for returns. 
• Must have obtained email approval for return first. Items mailed back to us without an email approval will not be accepted. 

To initiate a return, email us at hola@volverde.com with a description of the problem and pictures. We will review and determine if the order meets eligibility requirements. If approved, we will email you a shipping label and instructions. Refunds will be issued upon receipt of the returned merchandise and on the original payment method minus the cost of return shipping. 

We are committed to ensuring customer satisfaction and always welcome feedback about our products. If you have any feedback, questions, or other concerns, don’t hesitate to get in touch with us. 

 

Damages and Issues

If a product ordered arrives damaged or defective:

• You must contact us within five (5) days of product delivery to the shipping address by emailing us at hola@volverde.com; and
• Your email must describe the damage and include a photo of the product and the
packaging in which it was delivered, showing the delivery address; and
• You must provide proof of receipt or proof of purchase.

We will review requests for refunds of damaged or defective products on a case-by-case basis. If we determine that a refund is merited, we will issue a refund for the amount you paid for the product to the credit card you used for payment.

Order Cancellation
Our goal is to see our customers happy and pleased with every purchase, so if, for any reason, you would like to cancel an order, please contact us at hola@volverde.com. If the order hasn’t shipped, we will cancel it and refund you 100% of the order. If your order has already been processed, we may not be able to accommodate your cancellation.